Privacy Policy

1. Introduction

Lokoja ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have. By using our Service, you agree to the practices described here.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, and password when you register.
• Order information: Delivery address, phone number, payment method, and order history.
• Device and usage data: IP address, browser type, pages visited, and time spent on the Service.
• Location data: Approximate location if you enable location services to assist with delivery.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate updates about your order status
• Improve and personalise the Service
• Send promotional offers and newsletters (you may opt out at any time)
• Detect and prevent fraud or misuse
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Delivery partners: To fulfil your order (name, address, phone number).
• Payment processors: To securely handle your payment. We do not store card details.
• Service providers: Analytics, hosting, and customer support tools operating on our behalf under confidentiality obligations.
• Legal authorities: Where required by law or to protect the rights and safety of Lokoja and its users.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use the Service. You can disable cookies in your browser settings, but some features may not function correctly without them.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time (see Section 7).

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal data
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@lokoja.ng.

8. Security

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the revised policy with an updated date. Continued use of the Service following any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out at support@lokoja.ng.